Overview
AutoAI LLC ("AutoAI," "we," "us," or "our") operates an AI-powered sales assistant platform for car dealerships. This Privacy Policy explains how we collect, use, store, and protect information when you use our services — including our website at autoai-llc.com and our AI chat widget technology.
By using AutoAI's services, you agree to the practices described in this policy. If you have questions, contact us at autoai.dealer@gmail.com.
We collect information in the following ways:
- From dealership customers: When a customer interacts with an AutoAI-powered chat widget on a dealership's website, we may collect their name, phone number, email address, and the vehicle or topic they expressed interest in. This information is submitted voluntarily by the customer during the chat conversation.
- From dealership staff: When a dealership enrolls a staff member to receive lead alert notifications, we collect that person's name, business email address, and phone number. This information is provided by the dealership as part of their account setup.
- From dealerships: We collect business information including the dealership's name, address, phone number, hours of operation, and vehicle inventory data provided by the dealership.
- Automatically: We collect basic usage information such as conversation timestamps, session identifiers, and general activity logs used to operate and improve the service.
How We Use Information
We use the information we collect to:
- Operate the AI chat assistant and generate accurate responses to customer inquiries
- Capture and store customer lead information on behalf of the dealership
- Send lead alert notifications to dealership sales staff via email
- Provide dealerships with a leads dashboard showing captured contact information and conversation history
- Improve the accuracy, performance, and reliability of our AI technology
- Communicate with dealerships about their account, billing, and service updates
We do not sell personal information to third parties, advertisers, or data brokers. Ever.
Data Sharing
We share information only in the following limited circumstances:
- With the dealership: Customer lead information (name, phone, email, vehicle interest) is shared with the specific dealership whose website the customer interacted with. This is the core function of the service.
- With service providers: We use trusted third-party infrastructure providers to operate our platform, including Anthropic (AI processing), Supabase (database hosting), Resend (email delivery), and Vercel (web hosting). Each provider is bound by their own privacy policies and data processing agreements.
- For legal compliance: We may disclose information if required by applicable law, court order, or governmental authority, or to protect the rights, safety, or property of AutoAI or others.
- In a business transfer: If AutoAI is acquired or merged with another company, customer information may be transferred as part of that transaction. We will notify affected parties before any such transfer occurs.
Security
We take security seriously. AutoAI is built with security as a foundation — not an afterthought. Specific measures include:
- All data is transmitted over encrypted HTTPS connections
- API credentials and sensitive keys are stored server-side and never exposed to browser environments
- Each dealership's data is fully isolated — no dealership can access another's leads, inventory, or customer information
- We use industry-standard cloud infrastructure with built-in security controls
No system is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security against all possible threats. If you believe a security incident has occurred, contact us immediately at autoai.dealer@gmail.com.
Data Retention
We retain dealership and customer lead data for as long as the dealership maintains an active account with AutoAI. When a dealership cancels their service:
- All lead data is exported to the dealership within 24 hours of cancellation taking effect
- All data is deleted from our active systems within 30 days of cancellation
- Anonymized usage statistics may be retained for internal analytics purposes
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of data we hold about you. To exercise any of these rights, contact us at autoai.dealer@gmail.com and we will respond within 30 days.
For dealership customers who submitted information through an AI chat widget, please note that AutoAI acts as a data processor on behalf of the dealership. For requests related to how the dealership uses your information, you may need to contact the dealership directly.
If you have questions, concerns, or requests related to this Privacy Policy, contact AutoAI LLC at:
Email: autoai.dealer@gmail.com
Website: autoai-llc.com
We will respond to all privacy-related inquiries within 5 business days.